Shipping policy
At Home Decor Station, we are dedicated to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been processed, you will receive a confirmation notification.
2. Delivery Time
Estimated delivery time is generally 3 to 7 business days, depending on your location and courier service availability.
Please note that delivery times are estimates and may vary due to:
- Remote delivery locations
- Public holidays
- Weather conditions
- Courier delays
- Unexpected operational issues
3. Shipping Charges
Shipping charges, if applicable, will be clearly displayed during checkout before your order is finalized.
We may occasionally offer promotional shipping discounts for limited periods.
4. Delivery Responsibility
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for delivery delays or failed deliveries caused by:
- Incorrect shipping address
- Incomplete contact details
- Recipient unavailability
5. Delayed or Lost Shipments
While we work with reliable courier services, delays may occasionally happen. If your shipment is delayed beyond the expected timeframe, please contact our support team so we can assist in tracking the order.
6. Damaged Packages
If your package arrives damaged, please contact us within 24 hours of delivery with clear photos of the packaging and item so we can review the issue.